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    Privacy Policy

    Privacy Policy
    __________________________________________________________________________
    Controller:
    Business name: Lancer International s.r.o.
    Company ID: 07628111
    VAT ID: CZ07628111 (Identified person, not a VAT payer), Details of identified person
    Registered office: Platnéřská 90/13, Staré Město, 110 00 Prague 1
    Registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 302998

    Contact details:
    tel.: +420 777 436 139
    email: info@morethannuts.cz

    Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the "Regulation") and Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain acts.


    1. Definitions


    Data subject: This document regulates transparent information, notifications, and procedures for exercising the rights of natural persons as consumers, as well as for the exercise of the rights of natural persons in the position of business partners of the controller and natural persons as statutory bodies and employees of the controller’s business partners to whom personal data relate (hereinafter also "You" or "customer");
    Business partner: For the purposes of this document, a business partner is any self-employed person or a natural person in the position of a statutory body or employee of a legal entity or a self-employed person with whom the controller has entered into a legal relationship under which personal data is processed, or with whom the controller is negotiating such a relationship.
    Personal data: Personal data is any information relating to a living natural person by which that person can be directly or indirectly identified, such as name and surname, permanent address, gender, age, date of birth, personal identification number, identification number, marital status, photograph, video recording, audio recording, email address, telephone number, education, income from employment, cultural profile, etc. (hereinafter also "data" or "information").
    Special categories of personal data: This category includes personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the unique identification of a natural person, and data concerning health or a person’s sex life or sexual orientation.
    Controller: The entity that determines the purpose and means of processing personal data, carries out the processing, and is responsible for such processing. The controller of personal data is the operator of the online store morethannuts.cz, company Lancer International s.r.o., Company ID: 07628111, registered office: Platnéřská 90/13, 110 00 Prague 1 – Staré Město (hereinafter also "controller" or "we");
    Processor: The entity that, on the basis of law or on behalf of the controller, processes personal data for the controller, based on a personal data processing agreement (hereinafter also "partner" or "processor");
    Website: The website available at morethannuts.cz;
    Purpose of processing personal data: The reason why personal data is processed. Such a reason may be, for example, the fulfillment of a contract, management of user accounts, handling suggestions and complaints, sending commercial communications (newsletters), or displaying advertisements based on customer interests;
    Cookies: Short text files stored by your web or mobile browser. Most cookies contain a unique identifier. The cookie ID is a string of characters assigned by websites and servers to the browser that stored the cookie. This allows websites and servers to distinguish and identify individual browsers. Cookies are used to improve the functioning of websites, evaluate their traffic, and better target marketing activities. If you browse our website, we assume you agree to the use of these files.


    2. What personal data is processed?


    We and our contractual processors, depending on the relevant legal basis and purpose of processing, process the following personal data or categories of personal data:

    1. Identification and address data: e.g., name, surname, delivery or other contact address, billing address, registered office address, Company ID, VAT ID;
    2. Electronic contact data: e.g., telephone number, email address;
    3. Other electronic data: IP address, cookies, authentication certificates, social network identifiers, location data of the device used by the customer, etc.;
    4. Other personal data related to the contractual relationship: bank account number, order history;
    5. Other personal data: typical data provided by the customer in the order form or in other documents and when communicating with us, including later updates.
    6. What is the origin of personal data?

     

    We process data that you provide to us, for example, when ordering our products, registering a user account, communicating with us, or subscribing to the newsletter. Typically, this includes:
    • identification and address data;
    • electronic contact data;
    • other personal data related to the contractual relationship;
    And also data that we obtain automatically because you are browsing our website.
    Typically, this includes:
    • other electronic data:
    • cookies;
    • the website you previously visited;
    • IP address;
    • date and time of access;
    • search queries;
    • http and https response code;
    • transferred data groups;
    • information about the browser and operating system of the computer.
    We also obtain personal data of business partners through business cards (paper and electronic), business partners' websites, electronic communication (e.g., email and telephone conversations), conversations on social and professional networks, oral negotiations, contract proposals or other business documents, or recommendations from third parties.

     

    3. Why is personal data processed?

    Your personal data may be processed for the following purposes:
    Fulfillment of contractual relationship, invoicing

    • Purpose: Based on a contract with us, you are entitled to the ordered goods. Conversely, we are entitled to payment of the agreed price. To fulfill our part of the obligation and check the fulfillment of your part, we need to process your identification and address data, contact data, and other personal data related to the contractual relationship (e.g., account number).
    • Legal basis: The processing of personal data for the purpose of fulfilling the contractual relationship is justified by the contractual relationship between you and us. Providing personal data is a contractual requirement in this case, without which it is not possible to conclude the contract.
    • Retention period: The retention period of the data is determined by the duration of the customer's contractual relationship with us.


    Customer account management

    • Purpose: Customers can register on our website and manage their personal settings. For this purpose, we must process your email address, and you may also provide us with your name, surname, and telephone number. This data is then used to facilitate ordering our products.
    • Legal basis: The processing of personal data for the purpose of managing customer accounts is based on your consent. Providing personal data is voluntary in this case, but without it, registration would not be possible. You can withdraw your consent at any time.
    • Retention period: The retention period of the data is determined by the duration of your consent. Not logging into the customer account for 3 years will be considered withdrawal of consent.

    Customer communication, satisfaction surveys, publication of reviews, handling suggestions, complaints, and claims

    • Purpose: We use your data to manage your inquiries, handle suggestions, complaints with our customer support. We may also contact you to complete a satisfaction survey. We also use your data to inform you about the status of your order and to remind you of unpaid amounts. If you do not complete your order, we may send you an email reminder. We believe this is a useful service, as it allows you to continue with your order without having to search for the selected products again. We also process your data in cases of exercising your rights regarding defective performance and in connection with the processing of your personal data.
    • Legal basis: The processing of personal data for the purpose of communication with customers, satisfaction surveys, handling suggestions, complaints, and claims is justified by our legitimate interest in being able to communicate with customers. Providing personal data is not a legal or contractual requirement in this case. You are not obliged to provide us with your personal data for this purpose. If you decide to publish a review, you do so voluntarily, and we process your data based on your consent. You can withdraw your consent at any time.
    • Retention period: The retention period of the data is determined by the duration of the customer's contractual relationship with us and subsequently for 4 years after its termination. In the case of a review or product recommendation, the retention period is determined by the duration of your consent.

    Sending commercial communications and offering our goods

    • Purpose: We regularly send news about our goods to our customers and those who have given consent, via email. You can unsubscribe from these commercial communications at any time using the unsubscribe link included in every message.


    You can also manage your preferences regarding commercial communications in the settings accessible via each newsletter (unsubscribe). If you are our customer (for example, if you have placed an order with us), we may use your email address provided to send commercial communications about similar goods unless you object. In other cases, we ask for your consent to send commercial communications about our goods, promotions, and campaigns. Information you provide, as well as information obtained otherwise in connection with our goods, such as how you use the website, order data, or information about your participation in events and competitions, may be used to personalize our commercial communications. We will always ask for your consent to send commercial communications when required by law.

    • Legal basis: The processing of personal data for the purpose of sending commercial communications and offering our goods is based on your consent. Providing personal data based on your consent is voluntary in this case, but without it, we would not be able to send you commercial communications. You can withdraw your consent at any time. Providing personal data is not a legal or contractual requirement in this case. You are not obliged to provide us with your personal data for this purpose.
    • Retention period: The retention period of the data is determined by the duration of your consent. Withdrawal of consent or the end of legitimate interest will be considered if you do not open our commercial communication for 3 years.


    Direct marketing and creation of personalized content and advertising

    • Purpose: Technologies for creating personalized content and advertising allow us to display our ads on partner websites to visitors who have already shown interest in our website or services. We strive to display only ads that are truly relevant to you, not ads unrelated to your person and interests. Based on your order history, interests, and behavior on the website, you may be shown personalized content and offers on our website and on third-party websites and applications (including social networks). This is mainly enabled by cookies. You can read more about managing your preferences regarding cookies in the cookies section.
    • Legal basis: The processing of personal data for the purpose of direct marketing and creating personalized content and advertising is based on your consent or our legitimate interest in direct marketing. Providing personal data based on your consent is voluntary in this case, but without it, we would not be able to provide you with personalized content and advertising. You can withdraw your consent at any time. Providing personal data is not a legal or contractual requirement in this case. You are not obliged to provide us with your personal data for this purpose.
    • Retention period: The retention period of the data is determined by the duration of your consent. The retention period for cookies may vary depending on the type of cookie. Some cookies are limited to the duration of the session (so-called session cookies). These are processed as long as the browser is open and are automatically deleted when it is closed. Other cookies are persistent.


    These persistent cookies remain in the browser even after it is closed until the set date or until they are manually deleted by the user. Based on these cookies, the user's computer can be identified when the web browser is restarted and the internet is browsed again. You can read more about the retention period of cookies in the cookies section.


    Improving the quality of services provided, analyzing the traffic of our website and your behavior on the website

    • Purpose: The development of new services and the improvement of existing ones is carried out by identifying the needs and wishes of users through phone calls, surveys, website analytics, interest in certain services and texts, etc. In connection with browsing our website, we also process information about traffic, readership, the number of pages viewed, the device you use to access our website, and the time spent on the site. This data helps us identify less accessible or less understandable areas of our website.


    We collect this data to be able to offer quality content that is user-friendly for you and to develop services you are evidently interested in. Based on this information, we regularly improve our website. In cooperation with partners providing us with analytical services, we collect certain data with each visit to our website, which helps us understand how you use our website and obtain aggregate statistics.
    This data includes IP address, geographic location of the device, browser type, browser language, date and time of your request, length of your visit, pages viewed, and clicked elements (such as links). When collecting and analyzing this data, we may use cookies, pixel tags, web beacons, clear GIF files, and similar tools on our website or in email messages. This data helps us provide better and more relevant website content, monitor the effectiveness of advertisements, detect and fix potential problems, and improve the overall environment of our website. We may also engage third-party service providers to provide web advertising on our behalf. These providers may use pixel tags and similar technologies to collect information about visits to our website and then use this information to create targeted advertisements. If you do not want data to be collected using these technologies, you can use a simple procedure: most browsers offer the option to automatically refuse many such technologies or give you the choice to accept or reject them. You can read more about managing your preferences regarding cookies in the cookies section.

    • Legal basis: The processing of personal data for the purpose of improving the quality of services provided, analyzing the traffic of our website, and your behavior on the website is based on your consent or our legitimate interest in direct marketing.


    Providing personal data based on your consent is voluntary in this case, but without it, we would not be able to improve the quality of services provided, analyze the traffic of our website, and your behavior on the website. You can withdraw your consent at any time. Providing personal data is not a legal or contractual requirement in this case. You are not obliged to provide us with your personal data for this purpose.

    • Retention period: The retention period of the data is determined by the duration of your consent. The retention period for cookies may vary depending on the type of cookie. Some cookies are limited to the duration of the session (so-called session cookies). These are processed as long as the browser is open and are automatically deleted when it is closed. Other cookies are persistent. These persistent cookies remain in the browser even after it is closed until the set date or until they are manually deleted by the user. Based on these cookies, the user's computer can be identified when the web browser is restarted and the internet is browsed again. You can read more about the retention period of cookies in the cookies section.


    Protection of our rights, property, or safety or the rights, property, or safety of others

    • Purpose: Data about how you use our website and data about your orders may be used to prevent or detect fraud, abuse, illegal use, and violations of our terms and conditions, as well as to comply with court decisions or other law enforcement authorities, public authorities, or conditions set by applicable legal regulations.
    • Legal basis: The processing of personal data for the purpose of protecting our rights, property, or safety or the rights, property, or safety of others is justified by the fulfillment of legal obligations or our legitimate interest in protecting our rights, property, or safety or the rights, property, or safety of others. Providing personal data is not a legal or contractual requirement in this case. You are not obliged to provide us with your personal data for this purpose.
    • Retention period: The retention period of the data is 4 years from the termination of our contractual relationships, or 4 years from their acquisition.
      Accounting and tax purposes
    • Purpose: We must also process your personal data because the relevant accounting and tax legislation requires us to do so.
    • Legal basis: The processing of personal data for accounting and tax purposes is justified by the fulfillment of legal obligations. We must process this data about you.
    • Retention period: Accounting data is processed for 5 years, tax documents for 10 years.


    Fulfillment of other legal obligations

    • Purpose: Other legal obligations that we must comply with from time to time include, for example, obligations in the area of anti-money laundering.
    • Legal basis: The processing of personal data for the purpose of fulfilling other legal obligations is justified by the fulfillment of legal obligations. We must process this data about you.
    • Retention period: Accounting data is processed for the period required by the relevant legal regulations.


    4. Who has access to personal data?


    Your personal data is primarily accessible to our employees who need this data to provide you with our services.
    In addition to our employees, we must share your personal data with partners who enable our operations and help us provide you with higher quality, more accurate, and more personalized content and services. We carefully select the partners to whom we entrust your personal data. We only cooperate with those who can ensure such technical and organizational security of personal data that unauthorized or accidental access to your data or other misuse cannot occur. All these partners are authorized to process your data exclusively based on a personal data processing agreement, in which they undertake a duty of confidentiality. The provided data may not be used for any other purposes than those for which we have made them available.
    The following categories of our partners (recipients) may have access to your personal data:

    • Partners who provide transportation of our goods.
    • Partners to whom we provide data for the purpose of analyzing the traffic of our website, your behavior on the website, and business conversions.
    • Partners who provide technical operation of certain services for us and operators of technologies that we use for our services.
    • Providers of accounting and tax advice;
    • Providers of information and communication services and hosting, including cloud storage;
    • Providers of security and integrity of our services and websites;
    • Providers of analytical services;
    • Providers of customer support and satisfaction assessment services;
    • Providers of payment gateways (card payment providers);
    • Operators of social networks;
    • Providers of legal services, lawyers;
    • Providers of printing and postal services, including sending emails;
    • Partners cooperating with us in loyalty programs, conferences, seminars, and other events.
    • Public authorities.
    • We disclose personal data in case of law enforcement, if required by law, or if necessary for the prevention, detection, and prosecution of crimes and fraud, or if we are otherwise required by law to do so.
    • This may include law enforcement authorities (police, prosecution, and courts) or tax authorities.
    • The transfer of personal data to these recipients does not occur regularly, but only occasionally, especially if required by law.


    5. Is personal data transferred outside the EU?


    We do not transfer your personal data for processing to a third country (outside the European Economic Area, which also includes countries outside the European Union – Iceland, Liechtenstein, and Norway).


    6. How is personal data processed?


    Personal data is processed both manually and automatically. We keep proper records of all processing activities in accordance with applicable legal regulations.


    7. What are the rights of data subjects?


    When exercising your rights, please contact us using our contact details provided at the beginning of this policy. We reserve the right to reasonably verify the identity of the applicant for the relevant rights. If requests are repeated and are manifestly unfounded or excessive, we may charge a reasonable fee or refuse to comply.
    Right of access to personal data
    If you want to know whether we process your personal data, you have the right to obtain information from us about whether your personal data is being processed, and if so, you also have the right to access your personal data. In the case of repeated requests, we are entitled to charge a reasonable fee for a copy of the provided personal data based on our administrative costs.
    Right to rectification of inaccurate and completion of incomplete personal data
    If you believe that we process inaccurate or untrue data about you, you have the right to request their correction. You also have the right to complete incomplete data. We will correct or complete the data without undue delay, always taking into account our technical capabilities.
    Right to erasure
    If your personal data is no longer needed for the purposes for which it was collected or otherwise processed, or if you find that it has been processed unlawfully, you have the right to request its erasure.
    Right to restriction of personal data processing
    If you are not interested in complete erasure, but only in temporary restriction of the processing of your personal data, you can request us to restrict the processing of your personal data.
    Right to data portability
    If you want us to transfer your personal data to a third party, you can exercise your right to data portability. If the exercise of this right could harm the relevant rights and freedoms of third parties, we will not be able to comply with your request.
    Right to object
    You have the right to object at any time to the processing of personal data that is processed for the purpose of performing a task carried out in the public interest or in the exercise of official authority or for the purpose of protecting our legitimate interests. If it is not demonstrated that there is a compelling legitimate reason for processing that outweighs your interests or rights and freedoms, we will terminate the processing based on your objection without undue delay.
    Right to withdraw consent at any time
    If the processing of your data is based on your consent, you have the right to withdraw your consent at any time.
    Right to information about automated decision-making, including profiling
    You are not subject to any decision based solely on automated processing, including profiling, which would have legal effects on you or similarly significantly affect you.
    Right to lodge a complaint with the Office for Personal Data Protection
    You have the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection, Hraničná 4826/12, 820 07 Bratislava, tel.: +421 2 32 31 32 14, email: statny.dozor@pdp.gov.sk.


    8. How are cookies processed?


    Cookies are used by most websites and servers to provide a range of basic internet services. For example, when you shop online, cookies are used so that the e-shop remembers items you previously added to your shopping cart. Cookies also allow websites to remember your preferences (e.g., language or login) and use them during your next visit. Cookies can also be used to collect statistical data about user activity, such as the number of unique visitors per month, which is very valuable for operators, as it allows them to provide higher quality and more user-friendly services.


    Cookies can be divided according to validity into:
    • Temporary cookies (so-called session cookies), which remain stored in your browser only until you close your browser,
    • Persistent cookies, which remain stored in your browser for a long time until their lifetime expires or until you manually delete them (the storage period of cookies in your browser depends on the cookie settings and your browser settings).
    And according to function into:
    • Essential, which are necessary for the functionality of our website,
    • Preference, which allow our website to remember information that changes how the website behaves or looks (e.g., preferred language or region), these cookies are not essential for the functioning of our website but increase the functionality and convenience of use,
    • Analytical, which help us analyze your experience on our website (so-called User Experience) and help us understand how you use our website,
    • Remarketing, which we use for proper targeting and personalization of content and advertising and for analyzing and measuring the performance of individual sales channels.


    We also use third-party cookies, which are used to track multiple websites in order to provide you with personalized content and advertising on third-party websites and other sales channels.
    Our website uses retargeting technologies that allow us to categorize website users into groups. According to the given user group, we can then display personalized advertising about our products on other websites or in applications.
    We use the following programs of our marketing partners:
    • Sklik by Seznam.cz, a.s.
    • Google
    • Heureka
    • Glami


    9. Where can you learn more about the processing of personal data and privacy on the Internet?


    You can change your browser settings to remove or prevent cookies from being stored on your computer or mobile device without your explicit consent. Information about cookie settings can be found in the relevant section of your browser's help. How it works in the most commonly used browsers can be found here:


    • Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorerdelete-manage-cookies
    • Mozilla Firefox: https://support.mozilla.org/cs/kb/cookies-informace-ktere-si-weby-ukladajido-vásho
    • Google Chrome: https://support.google.com/chrome/answer/95647?hl=cs
    • Safari: http://support.apple.com/kb/PH5042
    • Opera: http://www.opera.com/cs/privacy
    • Adobe (flash cookies): http://www.adobe.com/cz/privacy/policies/flash-player.html

    You can also visit http://www.youronlinechoices.com/cz/ (Czech), www.allaboutcookies.org (English) or www.aboutads.info/choices (English), where you can learn about the options for generally refusing certain targeted advertising activities offered by some third parties we work with.
    You can also read about cookies on Wikipedia: https://cs.wikipedia.org/wiki/HTTP_cookie (Czech)


    10. Are data about children processed?


    Our website is not intended for children under 15 years of age. We do not knowingly collect their personal data. If we find that we have inadvertently obtained personal data about children under 15, we will take steps to delete such data as soon as possible, except where we are required by law to retain it.


    11. Conclusion


    Legislation and our business strategy, as well as related methods of processing your personal data, may change. If we decide to update this policy, we will post the changes on our website and inform you of such changes. In cases where there is a significant change to this policy or where required by law, we will inform you in advance. We ask that you read this policy carefully and check it regularly when communicating with us or using our website.

    Legislation:
    This document is governed by applicable legislation, in particular:
    Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and Act No. 18/2018 Coll. on the protection of personal data, available at http://eur-lex.europa.eu/legal-content/cs/TXT/HTML/?uri=CELEX:32016R0679&from=EN 18/2018 Z.z on the protection of personal data, available at https://www.zakonypreludi.sk/zz/2018-18 .

    In Prague, 1.1.2023